I’m writing this with my neck crooked over the phone. It hurts. I’ve been on hold for over an hour waiting to report an outage in telephone service from the monopoly landline provider, Qwest, Inc. This type of outage happens regularly, every time it rains here in Southern Arizona. This is why I call Qwest the Pride of Zimbabwe, a real third-world telephone company.
So much for public utilities monopolies! What else should I expect?